Location: Seberang Perai Selatan, Penang
We deliver the possibilities of data. YOU define what’s possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervise a group of subordinate staff responsible for technical support and perform technical support work of extraordinary difficulty and complexity; maintain knowledge base system, content, and lifecycle process.Supervises and coordinates activities of 24x7 IT Manufacturing Apps Support personnel. Assists end users in resolving manufacturing application issues by fielding telephone calls, email communication and ticketing system, diagnosing problems and performing troubleshooting activities. Develops escalation and resolution procedures and ensures IT Manufacturing Apps Support personnel adhere to these procedures. Trains, coaches and mentors IT Manufacturing Apps Support personnel. Relies on extensive knowledge and professional discretion to achieve goals. Manages others and has full authority for personnel actions. Coordinate with senior management and IT personnel to address issues related to existing and new IT technologies.
ABOUT WESTERN DIGITAL
Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.