- Provide level 2-3 production support such as troubleshoot issues, recommend solutions and fixes.
- Responsible for user change requests such as configuration change, gathering requirement for reports & program modification.
- Provide training to business users when needed.
- Able to work with programmer on report & program modification to meet the user requests.
- Able to handle mini project and also be team player on coordinating projects such as gathering requirement, coordinate testing etc