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Specialist 3, Account Management

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Location: Shanghai, 31, China 
Req ID: JR-0000037706

Description

Sales Ops account management role èorder to cash for dual brands products (reference to Wenwen Tian @L-SNDK with job grade 107)Weekly call with customer managing forecast, inventory; Analyze customer’s demand and request for supply allocation to close Customer’s demand & Sales Forecasts gaps.  Work with sales team to bring in the right Qty and mix of supply to support the Sales ForecastValidate and process orders in SAP, daily review backlog and ensure smooth delivery & timely supply arrival into the HUBs or arrival into customer directly;Liaise with supply team to secure supply and manage customer pull-in, push-out requirements;Ensure Monthly & Quarterly Volume Targets are met.Deal with day to day customer enquiry and escalation and work with internal teams to address the customer concerns;Keep minimum WOS targets; Work with the sales team & supply team to provide disposition plan for FGI sitting in the HUB/LC for more than 45 days.Operational model optimization: Arrange shipment on most cost efficient modes – e.g.  Trucking/Ocean. Encourage full pallet to ship to customers;Monitor Risk of Loss lag days to avoid Revenue recognition reversal; And arrange direct shipment for revenue recognition purpose;Support Customer’s EDI requirements. Link up logistics team, SAP teams to work on it.New customer set up, New hub set upCope with internal audit process for quarter end revenue recognition testing;