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Manager, RMA Operations

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Location: Shanghai, 31, China 
Req ID: JR-0000039288


Western Digital®
We deliver the possibilities of data. YOU define what’s possible.
  • Manage all APAC(including Japan) RMA activities, resolving any escalated issues between WD and reverse logistics partners
  • Act as first level escalation point and liaison among WD, 3PL and all APAC customers
  • Maintain warranty policy via current SAP tables or ERP System
  • Monitor and manage PAC customer exception
  • Interfaces with Sales, Technical Support Engineers, Finance and Logistics on customer requests and exceptions
  • ERP System or similar system entitlement and tables updates/maintenance
  • Communicate and present data to Sr. management and Executives
  • Performs RMA related testing for companywide SAP/ERP System and changes
  • Represent APAC RMA team for future ERP/CRM consolidation projects
  • Maintain Performance Matrix and Dashboard
  • Bachelor degree or above;
  • Good understanding of the diversified business models of storage industry and familiar with the various operational models behind (e.g. direct sales, distribution, VMI, Consignment etc)
  • Capable of quickly analyzing and resolving complicated business issue; 
  • A result-driven  team player and solution provider; Able to work under dynamic business environment with pressure; Good interpersonal skills;
  • Excellent at Microsoft Office application (e.g. Excel) and ERP (Oracle/SAP);
  • English & Mandarin communication capability both verbal and written is a must;
Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.