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Analyst 2, IT Applications Testing

Location: Biñan, Laguna, Philippines 
Req ID: JR-0000039447

Description

Site IT Engineer

 

Location:  Laguna, Philippines (PHO)

Req Id: JR-0000039447

 

Western Digital®

 

We deliver the possibilities of data. YOU define what’s possible.

This position is part of the IT Site Support and is responsible mainly for Desktop Client Engineering. The position is responsible for any testing related to client configuration changes for both Windows and Mac. The position also ensures standards are followed for other office tools like projectors, apple TV and conference rooms.

           

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Address user tickets regarding hardware and software

·         Ensure IT standards are followed related to desktop client and other IT office tools/equipments

·         Testing and qualification related to client configuration for both Windows and Mac.

·         Conduct troubleshooting

·         Escalate unresolved issues to next level support

·         Create technical documentation and manuals

 

QUALIFICATIONS

REQUIRED:

·         Hands-on experience with Windows/Mac OS environments

·         Working knowledge on office automation products and computer peripherals, like printers, scanner and projectors

·         Knowledge of network security practices and anti-virus programs

·         Customer-oriented

·         Problem solving skills

·         BS Computer Science or related field

 

PREFERRED:

 

SKILLS:

 

 

ABOUT HGST

 

At the heart of data center storage, industry-leading HGST-branded enterprise hard drives (HDDs), solid state drives (SSDs) and personal storage solutions deliver the possibilities of data and high value from the information they possess. WD, SanDisk, HGST and G-Technology branded solutions position Western Digital Corporation as the world’s largest data storage company.