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Site IT Level 1 Support

Location: Biñan, Laguna, Philippines 
Req ID: JR-0000039627

Description

IT Level 1 Support

 

Location:  Laguna, Philippines (PHO)

Req Id: JR-0000039627

 

Western Digital®

 

We deliver the possibilities of data. YOU define what’s possible.

This position will be part of a 24x7 support team that monitors the operational status of IT systems.  The position is responsible to conduct basic diagnostics, escalate any issues that will be encountered

           

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Part of 24x7 support

·         Monitor Dashboards of Servers and Networks

·         Perform level 1 diagnosis of a system or network outage

·         Execute predefined tasks to fix a known problem or monitoring alert

·         Escalate issues to next level of support in agreed time limits

·         Attend to end user inquiries and issues encountered

 

QUALIFICATIONS

REQUIRED:

·         Basic Windows Server Operation Skill

·         Basic Networking LAN/WAN/Wireless Knowledge

·         Working knowledge of physical IT infrastructure components

·         Bachelor of Science in Computer Engineering or relevant field

 

PREFERRED:

 

SKILLS:

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ABOUT HGST

 

At the heart of data center storage, industry-leading HGST-branded enterprise hard drives (HDDs), solid state drives (SSDs) and personal storage solutions deliver the possibilities of data and high value from the information they possess. WD, SanDisk, HGST and G-Technology branded solutions position Western Digital Corporation as the world’s largest data storage company.