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Total Rewards Operations Specialist

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Location: Biñan, Laguna, Philippines 
Req ID: JR-0000040071

Description

Operations PM, Total Rewards

Location:Binan Laguna Philippines
Req ID: JR-0000040071

Western Digital®
We deliver the possibilities of data. YOU define what’s possible.
 
Role / Responsibilities: 
The Operations PM, Total Rewards role is responsible for providing end-to-end process expertise and 
operational / administration solutions for all compensation and benefits programs in assigned country
 or region.  The Operations PM, Total Rewards role is a customer-facing role and is expected to provide 
exceptional customer support when troubleshooting a customer issue or answering complex inquiries 
related to compensation and benefits programs that are escalated by the RSC or CSC HR Support team.
In addition, the Operations PM, Total Rewards role will play a process ownership and governance role 
for compensation and benefits processes, ensuring that regional and local requirements are met and 
working with the Compensation and Benefits COEs and global compensation and benefits communities
to evolve and improve benefits and compensation tools and services over time.

Specific responsibilities include:
Compensation / Benefits Administration
Respond to and resolve complex compensation and benefits inquiries or issues escalated up from the HR Support team within defined SLAs and support standards
Manage regional benefits vendor services and support relationships setting performance standards, SLAs and regular process reviews to ensure services are met (when outsourced services exist)
Set and monitor data controls and regular audits for compensation processes and benefits administration data flows in order to ensure quality standards are met and to reduce compliance risk
Partner with Compensation and Benefits COE teams and local payroll teams on regular payroll cycle to ensure that regular compensation program and benefits file information flows to payroll systems accurately and on time
Update and maintain knowledge base information, online content for customers, and other documentation for up-to-date compensation & benefits practices
Process Governance & Continuous Improvement
Represent assigned country / region with global total reward practice communities and projects ensuring that global practices incorporate appropriate legal and business needs as required
Lead assigned region or country to perform regular compensation and benefits data audits internally and with vendor service providers to ensure integrity and quality of compensation and benefits information and services
Analyze Compensation & Benefits tools and processes to find improvement opportunities both regionally and globally

Qualifications: 
5 + years HR experience, preferably in a high-tech environment
Excellent customer service skills required
Experience providing data analysis or creating reports highly preferred and prior HRIS, Time & Absence and/or payroll experience helpful
Experience working in HR shared services environment also preferred
Comfortable and experienced in processing workflow, transactions and data changes using HR and Time systems such as Workday, PeopleSoft and KABA, etc.
Strong collaboration and teamwork skills. Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members 
Ability to promote and implement changes to current practices and processes 
Excellent written, oral, and interpersonal communication skills 
Strong analytical, problem solving, and, organizational skills 
Ability to handle multiple concurrent tasks and changing priorities 
Attention to detail and ability to work independently 
Subject matter expertise and practical work experience in multiple HR functional domains
Intermediate to Advance knowledge of Microsoft Office applications such as Microsoft Word, Excel, and Outlook
Ability to thrive in ambiguous environments and ability to adapt to change

 
ABOUT WESTERN DIGITAL

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