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Principal Engineer, Field Applications Engineering

Location: Shanghai, 31, China 
Req ID: JR-0000040891

Description

Senior Engineer, Technical Account Management
 
Location: Shanghai, China
Req ID: JR-0000040891
 
Western Digital®
We deliver the possibilities of data. YOU define what’s possible.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Technical interface for the customer
  2. Escalation point for all customer technical issues, both pre and post sales
  3. Interface with sales to drive the right customer solution
  4. Work with and manage the tactical efforts of the FAEs and FQEs
  5. Work with appropriate marketing teams to ensure product meets the customer requirements
  6. Own the strategic customer relationships to align with company goals
QUALIFICATIONS
 
REQUIRED:
  • BSc (Hons) in Computer Science, Engineering or Information Technology with 4 years working experience in relevant field
  • Strong communication skillset both in Mandarin and English
  • Some travel to United States, must have ability to travel
 
PREFERRED:
  • Proficient in storage technologies of both SSD and HDD
  • Systems storage understanding is a benefit
  • Working knowledge of Surveillance technologies is an asset
  • Experience in manufacturing-related environment would be an added advantage though not mandatory  
SKILLS:
  • Strong communication skills
  • Ability to coordinate highly technical teams to deliver to customer requirements
  • Ability to document requirements and specifications 
 
ABOUT WESTERN DIGITAL
Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.