Western Digital Careers
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Sr. Account Manager

Location: San Jose, CA, United States 
Req ID: JR-0000042086

Description

Western Digital
 

We deliver the possibilities of data.  YOU define what’s possible.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Produce and Maintain Performance Matrix and Dashboard using all applicable tools (Excel, PowerPoint, queries, etc.)
  • Plan and place order for stocks
  • Produce data analytics to support the planning and execution of the objectives
  • Monitor and manage customer exception/ accommodations
  • Resolve issues with our worldwide teams (IT, Sales, Technical Support Engineers, Finance, Logistics, etc.) to drive satisfactorily remedies to customer requests and exceptions
  • Update ERP System
  • Communicate and present data to Sr. management
 
QUALIFICATIONS:
  • 2+ years of experiences with customer support/fulfillment, account management or technical support or equivalent.
  • BA/BS (undergraduate) or equivalent industry experience…MA/MS (graduate) a plus.
  • Experienced complex Excel calculation (formulas, macros, VBA, trending, etc.)
  • Data query experienced is a plus (VB, SQL, Tableau, Spotfire, Brio, Business Intelligence)
  • Technical product knowledge would be beneficial
  • Preferred Skills
    • Microsoft Office, SAP, Oracle
    • Excellent Excel Skills
 
ABOUT WESTERN DIGITAL
 

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions.  Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess. 

 

Western Digital is an equal opportunity employer. We are committed to providing equal employment opportunity for all applicants and employees. Western Digital does not unlawfully discriminate and complies with the laws and regulations set forth in the following EEO Is The Law poster: Equal Employment Opportunity Is The Law.

 

Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.