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Senior Training Specialist

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Location: Irvine, CA, United States 
Req ID: JR-0000042502

Description

Western Digital®

 

We deliver the possibilities of data.  YOU define what’s possible.

 

 

Western Digital is seeking a MARCOM Training Specialist to contribute to the ongoing development of Western Digital’s E-Learning Portal. The Training & Education Team provides support to the Channel and Sales departments in developing, constructing, and deploying interactive, online training content designed for retail partner and customer support in the forms of: online interactive training, graphic design, course construction, managing websites, and localization tasks. 

This candidate must have a can-do attitude and be energized in a fast-paced, agile Marketing development environment where change is the only constant. While the primary function of this role is course development, the right candidate will have a willingness to explore and gain experience in other Training & Instructional Design-related activities, such as: developing, facilitating, and delivering product-related, customer-facing webinars (Virtual Instructor-Led Training), Learning Management Systems administration, and other operational aspects of the Training Team. 

 

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Consult with Subject Matter Experts, including: Project Managers, Channel Managers, product, marketing, and sales teams

  • Manage multiple projects concurrently

  • Create concise learning objectives

  • Implement adult learning theory, models, and methods

  • Design and develop engaging eLearning material for both internal and customer facing audiences

  • Utilize multiple design, and industry standard software 

  • Plan, schedule and track projects, maintaining aggressive deadlines and communicate/ overcome issues/risks/roadblocks in a timely manner, within prescribed intent and plans

  • Construct, test, and deploy learning modules using Adapt (open source code) and web hosting interface

  • Present recommendations and designs and report on project status

  • Work with SMEs to identify training needs (gaps) and to then build quality, measurable learning objectives to eliminate or mitigate those gaps

  • Develop training materials to optimize the use of technology and ensure appropriate delivery methods for adult learners

  • Establish training program/course learning objectives and develop valid and reliable assessment tools to measure the effectiveness of those objectives, as well as the content built to teach them

  • Assist the Manager of Education and Training with creating storyboards, trainer’s notes, participant materials, video, and multimedia scripts/ other documents

  • Analyze curriculum needs and update and maintain current curriculum library across all brands

  • Perform localization tasks, including proofing and posting to various languages

 DESIRED SKILLS & EXPERIENCE:

  • BA/BS degree or equivalent work experience in Curriculum, Adult Learning, Training and Development, Learning and Development, or a closely aligned field

  • ATD certifications (e.g. CpLP, Master Instructional Designer, Master Trainer, etc.) a strong plus

  • One (1) to two (2) years of experience with using or managing an LMS (e.g. Moodle, Canvas Instructure, Cornerstone OnDemand, etc.) a strong plus

  • Understanding of technical writing a strong plus

  • Demonstrated ability to logically organize complex information and to then transform it into professionally designed, engaging, and effective adult learning programs

  • Strong verbal and written communication skills are an absolute must

  • Strong organizational, accurate record-keeping and critical thinking skills are needed

  • The ability to think abstractly, yet analyze linearly a strong plus

  • Familiarity with eLearning authoring software such as Adobe Captivate 5.5 or higher, Adobe Photoshop, Illustrator, InDesign, Acrobat Pro, .XML/html, and Camtasia

  • Must have the ability to work as part of a larger team, to balance multiple tasks/objectives, and to have high levels of flexibility in a fast-paced environment

  • Proven ability to collaborate with others, including team members, supervisors and managers, and to work effectively with employees at all levels across multiple departments

  • Must be able to apply tact when dealing with others

  • Demonstrate initiative and a results-based orientation

  • Must have the ability to collect, interpret, and summarize data

  • Experience in building franchise training programs will be a strong plus

 

ABOUT WESTERN DIGITAL

 

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions.  Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess. 

 

Western Digital is an equal opportunity employer. We are committed to providing equal employment opportunity for all applicants and employees. Western Digital does not unlawfully discriminate and complies with the laws and regulations set forth in the following EEO Is The Law poster: Equal Employment Opportunity Is The Law.

 

Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.