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FAE- Shenzhen/Chengdu

Location: Shenzhen, 44, China 
Req ID: JR-0000041978

Description

Principal Engineer, Field Application Engineering

 

Location: Shenzhen / Chengdu

Req ID: JR-0000041978

 

Western Digital®

We deliver the possibilities of data. YOU define what’s possible.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.     Onsite CTS representative during product qualification phase;

2.     Provides product qualification status update for external and/or internal customers;

3.     Drives all customer Qualification initiatives;

4.     Identify technical issues in system level or component level and work with the team for root cause analysis as well as proven solution;

5.     Write technical whitepapers and technical issue report, explain to customer and collect the feedback;

6.     Focal point for all Qualification related issues or concerns at the assigned accounts, manage the overall perception of WDC product introduction.

 

 

QUALIFICATIONS

 

REQUIRED:

1.     BSEE or Master Degree with minimum 5 years of professional technical experience. A working knowledge of storage industry is desirable.

2.     Experience shall include at least below areas like FAE/AE or experience with direct customer support in HDD/SSD or related product.

3.     Familiar with the specification/protocol of SATA, SAS and PCIe/nVMe, ability to use bus analyzer and analyze the data captured.

PREFERRED:

1.     Master degree and with R&D background is preferred.

2.     Experience with Storage/server industry is preferred.

3.     experience with C language and storage driver in Linux or VxWorks environment is preferred. File system knowledge is preferred as well.  

SKILLS:

1.     Good command of English, both in verbal and writing, good communications skills internally and externally.

2.     Strong debugging, problem solving skills with proven experience.

3.     In-depth knowledge or understanding of storage product, esp., SSD and HDD.

4.     Self-motivated, team spirit and customer oriented mindset, ability to work independently in a team.

5.     Understands the OEM market and style. 

 

 

 

 

ABOUT WESTERN DIGITAL

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.