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Staff RMA Account Manager

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Location: Shanghai, 31, China 
Req ID: JR-0000042052


Location: Shanghai,China
Western Digital®
We deliver the possibilities of data. YOU define what’s possible.
  • Weekly meeting with customer and sales managing forecast, inventory; Analyze customer’s demand and request for supply allocation to close Customer’s demand & Sales Forecasts gaps.  
  • Work with sales team to bring in the right Qty and mix of supply to support the Sales Forecast
  • Validate and process orders in ERP system, daily review backlog and ensure smooth delivery & timely supply arrival into the HUBs or arrival into customer directly;
  • Maintain Demand VS supply report and Liaise with supply chain planning team to secure supply and manage customer pull-in, push-out requirements;
  • Ensure Weekly & Monthly & Quarterly Volume Targets are met.
  • Deal with day to day customer enquiry and escalation and work with internal teams to address the customer concerns;
  • Keep minimum WOS targets;  
  • Operational model optimization: Arrange shipment on most cost efficient modes – e.g.  Trucking/Ocean. Encourage full pallet to ship to customers;
  • Monitor Risk of Loss lag days to avoid Revenue recognition reversal; And arrange direct shipment for revenue recognition purpose;
  • Support Customer’s EDI requirements. Link up logistics team, SAP teams to work on it.
  • Support finance team to deal with customer payment issues
  • Reporting management, including cash plan, Demand VS Supply outlook, shipment report, etc
  • New customer set up, New hub set up
  • Cope with internal audit process for quarter end revenue recognition testing;
  • Billing corrections & disputes disposition together with finance
  • Update of customer Sold To & Ship To
  • Provide operational inputs/suggestions during customer contract review
  • Bachelor degree or above;
  • Min 3 years  account management/order fulfillment/customer service/supply chain planning experience  in the electronic industry (semiconductor, Storage, IT etc.); Experience working with famous OEM brands is a plus;
  • Good understanding of the diversified business models of storage industry and familiar with the various operational models behind (e.g. direct sales, distribution, VMI, Consignment etc)
  • Capable of quickly analyzing and resolving complicated business issue;  
  • A result-driven  team player and solution provider; Able to work under dynamic business environment with pressure; Good interpersonal skills;
  • Excellent at Microsoft Office application (e.g. Excel) and ERP (Oracle/SAP);
  • English & Mandarin communication capability both verbal and written is a must;
Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.