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Specialist 3

Location: San Jose, CA, United States 
Req ID: JR-0000043489

Description

Western Digital®
 

We deliver the possibilities of data.  YOU define what’s possible.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

1) Single point of contact for customer orders, coordinate with customer, sales, engineering and account management to align to business requirements.

2) Manage and work with customers on order fulfillment via EDI or manual POs, supply expectations and delivery.

3) Knowledge of SAP data fields, SAP pricing process, customer part number and WD part number mapping process. Understand fulfillment process from factory to LCs/Hubs, working with 3rd part contract manufacturer to kit raw drives into various customer OEM configuration. Must be able to analyze and interpret data in order to communicate supply outlook to customer.

4) Maintain common, business critical part number master data and configuration related to customer and order management.

5) Work with IT on EDI, hubs and order management related improvements. Participate in UAT testing.

6) Liaise with Finance to resolve customer credit issues and logistics department to ensure on time delivery.

 
QUALIFICATIONS

1) Demonstrates proficiency in Microsoft Office products (Excel, Word and PowerPoint)

 2) Knowledge of Pivot tables, vlookup, Tableau is a plus

 3) Knowledge of SAP or Oracle ERP system preferred

 4) Excellent verbal and written communication skills

 5) Experience managing cross functional teams or work groups

 6) Ability to manage multiple projects while delivering on established timelines

 7) 4 year degree or equivalent business experience preferred

 

ABOUT WESTERN DIGITAL

 

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions.  Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess. 

 
Western Digital is an equal opportunity employer. We are committed to providing equal employment opportunity for all applicants and employees. Western Digital does not unlawfully discriminate and complies with the laws and regulations set forth in the following EEO Is The Law poster: Equal Employment Opportunity Is The Law.