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HR Global Service Center Manager

Location: Biñan, Laguna, Philippines 
Req ID: JR-0000043412


HR Global Service Center Manager

Location:  Laguna Philippines
Req Id: JR-0000043412

Western Digital®

We deliver the possibilities of data. YOU define what’s possible.

The HR Global Center Manager is responsible for the following:

Manages the members of the Global Service Center which is composed of data analysts and the data quality and compliance specialist
Provides support by researching and resolving HRIS problems, unexpected results or process flaws; performs scheduled activities; recommends solutions or alternate methods to meet requirements
Helps maintain data integrity in systems by running queries and analyzing data
Manages and designs the mapping of all HRIS processes to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting
Reviews HRIS forms to ensure proper HRIS data entry functions are available
Ensures accurate documentation process manuals are designed and updated for all HRIS processes
Develops user friendly procedures, guidelines and documentation
Recommends projects oriented towards the improvement of productivity and quality of the team’s services
Responsible for the development of the people under his supervision, trains staff and new system users on new processes/functionality
Assists in the review, testing and implementation of HRMS system upgrades or patches 
Collaborates with HR Technology and IT  to coordinate application of upgrade or fix
Collaborates with other HRMS users (Payroll, Accounting, Projects, etc.) to ensure integrity of the HRIS
Advises management on organizational policy matters related to the HRIS
Maintains a thorough understanding of industry trends, current practices, new developments, applicable laws related to HRIS
In collaboration with the HR functions, plans, develops, organizes, implements and evaluates the organization’s human resources functions and annual goals
Job specifications:

Bachelor’s degree in human resources, computer science or related field or equivalent relevant work experience
Minimum three (3) years of HRIS implementation and administration in an exempt level position
With post graduate studies an advantage
2+ years of database/project management experience/systems implementation experience
Strong understanding of HR processes and data, including eligibility and enrollment rules, and benefit procedures in order to ensure correct implementation
Strong understanding of HRMS database design, structure, functions and processes, and experience with database tools
Thorough knowledge of MS Excel, Word and PowerPoint
Effective organizational and interpersonal skills including written and verbal communication skills
Previous exposure to project-related activities through active participation in system-related projects
Must be able to effectively train others
Must be able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, and provide conclusions or approaches to the job
Must be able to interpret complex documents and formulate an opinion
The ability to apply general rules to specific problems to produce a solution that will work for all employees
Must be able to discover and see problems that may arise in the corporation or between personnel
Must have the ability to listen and understand employee concerns and formulate a decision to resolve the issues

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.